About Us

Philly-Help-Desk was created by JFW Consulting as a new way for customers to get their computer repaired. We strive to exceed your expectations and give your computer the personal attention it deserves and needs. A solution we all can use.

Convenience is key in today’s climate. Everyone looks for time to get everything done in a day and getting over to the store to wait in line, only to have to do it all over again once your computer is fixed and ready. Don’t bother! Call us today and we will come to you, pick up your computer, fix it and bring it back! All our repairs and fixes are warrantied to ensure your satisfaction.

Currently we are servicing the Chestnut Hill/Plymouth Meeting area for computer repair. We hope to rapidly expand our free pickup/dropoff service areas, so if you are outside those areas, a travel service charge may apply.

Contact us today or login to create a ticket and try us out! We know you’ll be recommending us to friends in the area in no time!

Philly-Help-Desk meets a need for affordable, convenient computer solutions in Philadelphia area. Most repairs are done within a week with most only requiring 2-3 days in the shop – secure Remote Assistance is also available via Citrix’ GoToAssist.  Instead of having to take your sick computer to a quack, let the best doctors in Philadelphia make a house call.

Our pricing is highly competitive and our service is second to none. We provide a 30 day warranty on what we fix* so you can be sure we’ll be happy to help out in case there’s an issue. Pickup and drop off are free** and we’re only a phone call away.

We are also able to send an email or SMS text message whenever your ticket is updated. You can login to check your ticket status any time.

Convenient, affordable and guaranteed. How can you go anywhere else in Philadelphia?

About the OwnerPicture of Joe

Joe Wiedmayer is the founder of JFW Consulting and thePhilly-Help-Desk. Innovation, progress and customer service are the cornerstones of his philosophy.

Joe has experience ranging from Corporate IT support to the smallest of the small businesses. His 15+ year experience in building,  troubleshooting and fixing computers as well as learning and growing with the industry makes him an excellent consultant and technologist.

See his LinkedIn Profile for more information.

*    excludes spyware/malware/virus removal
**  free within designated service area, a fee applies outside the service area


Remote Assistance (click here for details) is Available Nationwide – whether you’re sitting in your home on in a hotel room on the road.

On Site (click here for details) and Pickup/Delivery Service (click here for details) Areas Include: Philadelphia, PA, Philadelphia, Northwest Philadelphia, Chestnut Hill Roxborough, Cedarbrook/Stenton, East Mount Airy, Flourtown, Wyndmoor, North Philadelphia, Parkland and Mount Airy (click here to see a map)